FAQ

What should I know before ordering?
  • Fully read this FAQ page, as well as the policies page.
  • I do NOT replace mail that is lost due to you putting in an incorrect address, so PLEASE triple check that it is correct. If it's returned to me it will only be reshipped if you repay for shipping.
  • Orders must be placed by a person 18 years or older, or with adult supervision/permission.
  • All orders are packed in a home with cats, so I can't guarantee that the package will be totally free of any cat hair ! :3
  • I'm not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country, and you will have to take care of those yourself! It's totally out of my control so please make sure you're aware of possible costs before ordering. :)
  • Fully read each product description before ordering, and ensure the quantity you put in your cart is correct. ESPECIALLY with any pre-order items.
Where are you based?
  • I'm based in Raleigh, NC! :)
When will you send my order?
  • The order processing time is always at the header of the shop site! As of writing this the processing time is up to two weeks. That means up to two weeks before the order ships! I go to the post office once a week, every Saturday.
  • PREORDERS:
  • This does NOT count pre-orders which will have an ETA on a case by case basis. If your order includes a pre-order item the ENTIRE order will ship together, based on whatever the LATEST ETA on any of the products are.
  • Pre-orders are given an ESTIMATED time of arrival to you, that you can find in the title of the product in the order confirmation if you forget. Since it's only an ESTIMATE, pre-order orders may ship earlier, or later, and since it depends on when the items reach ME from my manufacturer, it's not something I can control.
  • Pre-orders also have a status you can check in the front page announcements area to know what stage the items are in, if I have received them yet and begun shipping

I can’t find an order confirmation/shipment/etc. email?

  • Check your spam folder! For whatever reason a lot of times that’s where they’ll end up :)
  • If you use Gmail, it also might be in your promotions tab. I've noticed if you use an Apple generated email it's more likely to have issues so I recommend using a real email address to checkout with!
Can I change my address?
  • I can change your address so long as the order has NOT been shipped yet. If it hasn't, you can email me the correct address (woolblossoms@gmail.com) and I'll change it.
  • If you order HAS been mailed then unfortunately it cannot be changed. It will sometimes be returned back to me in the case that the address was wrong, and you'll have to re-pay for shipping for it to be resent. If it never does get returned to me, we can put in an insurance claim on the package to either re-mail it or refund you, if it is accepted
Can I cancel my order?
  • Order cancellations can ONLY be requested if it’s been under 24 hours since the order had been placed AND I have NOT shipped it. If so, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
Can I combine my orders/add an item to my order/have some items ship separate/etc.
    • Two separate orders are unable to be combined, BUT please let me know directly if you’d like to change or add anything! I can add items to an existing order no problem, and you’ll get an invoice for the new cost! I cant however combine two separate ones as it messes with the insurance and is much harder to keep track of on my end :) 
    • If you WOULD like to add an/a few items- please email me at Woolblossoms@gmail.com with your order # and items you’d like to add/their quantity! I can go into your order and edit it to add the new items, then you’ll get an email invoice to pay for them :)
    • I can POSSIBLY split up your shipment depending on the circumstance; but you WILL have to pay for the shipping for the second shipment.
    When will my order get here once mailed?
    • Within the US: About 1-2 weeks normally, but could take up to 8 weeks due to COVID or Holiday (depending on the time) delays
    • Outside of the US: Up to 4 weeks normally, but could take up to 12 weeks due to COVID or Holiday (depending on the time) delays
    • Please keep in mind though that these are just estimates! Currently, with  COVID (or the Holidays), it could take twice as long for your order to arrive.

    Where is my order?

    • If it's been packed and mailed, a shipping confirmation order will have been sent to whatever email you entered when placing your order (check your spam folder/promotion folder if you use Gmail)
    • Once it's mailed, I have as much info as you do and that is whatever the tracking says
    What if my order has not shown up?
    • Once the product is sent, what happens to it is fully out of my control and in the hands of USPS/the postal services- the next steps will depend on the specific circumstances, but I do insure every tracked package! (The only exception being the Canadian shipping option without insurance for a lower cost- if the package is lost under that option, that is a risk you accept when choosing it!)

      If the tracking says ...

      • USPS awaiting item:
        • Since I only drop off packages every few days to once a week, it's possible I've printed the label to pack your order, and just haven't mailed it yet!
        • It's also possible that USPS received it, and isn't scanning it for whatever reason, which does happen sometimes. I would recommend keeping an eye on the tracking because it could be scanned later down the line- but it also might show up having not been scanned at all (this is rare but it does happen!)
      • it was delivered but I don't have it
        • Sometimes they mark it as delivered a day or two before it should be! Keep an eye out, and it will likely turn up in a day or two
        • It's also possible they delivered it in a strange place, it might be unlikely but it still wouldn't hurt to check any place you've had mail show up before, or that they could fit it (mailbox, front door, driveway, back porch, etc.) 
        • Double check with your neighbors or anyone else who lives with you to ensure they did not get it, like a parent or room mate.
        • If a few days pass and you still don't have it, go to your local post office! If it wasn't delivered, it's could be in their possession and they would know the most in general.
        • If you think it may have been stolen, it may be beneficial to file a police report- especially if your order total was high
        • If your local branch is unable to help you, contact me ASAP (please do not wait) and if applicable, we can proceed with an insurance claim- contact me at Woolblossoms@gmail.com and we'll go from there :)

      Do you accept returns/exchanges?

      • Returns are currently not offered for any reason. For that reason, make sure you like a product before you go through with your order, as well as make sure it is the RIGHT product and correct quantity.

      • Exchanges are currently not offered. For that reason, make sure you like a product before you go through with your order, as well as make sure it is the RIGHT product and correct quantity

      What do I do if I get my order and it's damaged/incorrect?

      • Please inspect your order upon reception and contact me immediately (ideally via email, Woolblossoms@gmail.com) if the item is defective, damaged or if you receive the wrong item, as well as include any photos that are relevant, so that I can evaluate the issue and make it right. If there are no issues brought up to me within two weeks of you receiving your order as marked by USPS/the tracking, no refund/replacement will be issued. 

      What are Petals?

      • They’re just a fun way to reward you when you spend money here! If you hit the pink present at the bottom corner of the screen there’s more info :)
      • Essentially- if you’re LOGGED IN and place an order you get petals! You get 5 petals for every 1$ you spend. Every 100 petals you earn gets you a 1$ off discount code, that you can save up and redeem!
      • (Essentially you can get a 1$ back for every 20$ you spend! If you were to spend 100$ you’d get 5$ off, etc.)
      • This is through a third party app- it's not something I made/fully control myself! I'll try to troubleshoot any issues with you and answer any specific questions I can should they come up, but I may not know everything! :3

      Will you make a TikTok video packing my order?

      • You’re welcome to ask of course but don't get your hopes too high! I already spend a lot of time each day packing orders and taking the time to film and edit order packing videos makes the process even longer. I often get more requests than I could do most times! You can definitely let me know that you'd like me to so I'm aware that's what you want, but in general it’s easier when I can record orders I find especially interesting and can talk about, so honestly if you leave a nice or interesting note at check out with your request you up your chances more than anything! :3

        Do you have any sales or discount codes?

        • Certain items that are older or overstocked will have discounts applied to them individually and can be found in the "discount/last chance" section at the top menu bar!
        • I tend to run a sale about 4x a year, or once every 4 months :)
        • Patrons in any tier 5$ and above get a discount code each month! The amount varies per tier but goes up to 25%
        • Orders over 40$ USD (domestic), over 100$ USD (to Canada/Mexico), over 125$ USD (anywhere else) can get free tracked shipping automatically at check out!

        Are your stickers water resistant/waterproof?

        • All the info you need on a product will be in the product description of each listing! Always double check there to be certain but yes all of the stickers I currently make are weatherproof :)
        How do I order if I'm from the UK?
        • People in the UK currently can't order from this version of the shop due to the newest VAT laws!
        • Instead: Check and see if the items you want are currently on on my Etsy!
        • If there are items not on there but on my shop here that you'd like, create a cart of whatever you'd like and DM me screenshots! I'll create an Etsy listing for you with the total because they handle VAT for me, and you can add any pre-existing items on my Etsy when you check out :)
        • Shipping for ANY orders placed will cost 15$ USD (the minimum cost for me to buy a shipping label for the UK)
          Will/ When will ___ be restocked?
          • If something will be restocked, times will vary! Stickers, sticker sheets, and prints will be restocked much faster.
          • I mostly go on what is popular- if an item super underperforms I likely will not restock it. If it's out of stock but still listed on site there is a chance it'll be restocked! If you can't find it at all, then it won't be :)
            Where is the secret shop?
            • Check the top menu navigation! 
            Where do you outsource ____/
            get your ____ made?
            • To preface, there are a lot of reasons an artist may not share their manu, and I don't share all of mine! They are proprietary business secrets due to the amount of time and money it can take to find a good manu. On top of a decrease in quality when more people use them, as well as not wanting to feel responsible for someone's possible bad experience- so please respect that! That being SAID, here's what I'll share!
            • Stickers: Stickerapp and Stickerninja
            • Sticker Sheets: Stickerninja
            • Patches: Stadri Emblems
            • Prints: Cat Print
            • Notepads: Juke Box Print
            • Sticky Notes: Vistaprint
            • Charms/buttons/a lot of other stuff: Vograce (hit or miss)
            • Enamel Pins: Stadri Emblems (middle man- hit or miss)
            • Business Cards: Vistaprint

            What do you use to draw?

            • Currently I use a 12.9 inch iPad pro (2nd gen apple pencil), and Procreate!

            Do you take commissions?

            • Yes! My commission info is on my Ko-fi 

            Can I get a tattoo of your art?

            • If you’d like to, sure! I only ask that you buy a tattoo ticket from my ko-fi shop or here in the digital products collection in order to do so, for its use! :)
            • Keep in mind the art your tattoo artist is able to replicate, as well is if the particular design will work as a tattoo before committing though! :3
            • Also please be respectful with the designs if you do so! Ie. Don’t alter them to be NSFW, hateful, etc.

              Which monthly freebie sticker/thank you card will I get?

              • The freebie stickers are based on exactly the day and time you order EST. So if you order at all within December (even 12/31 at 11:59 PM EST) you'd get whatever the sticker for December is. This is also true for any orders that have pre-order items in them and would ship later.
              • Thank you cards are not advertised as heavily, as due to them being more expensive I often run out of a given design. I try to follow the same idea as above with the stickers, but if I'm out of a design at the end of the month I try to substitute with whatever I have :)

              Can I use your art as an icon?

              • Sure! Please DON'T use: commissions, my logo, or and art of myself. 
              • Just credit me somewhere on the platform you're using it!

              Is Woolblossoms environmentally friendly?

              • I try my best to practice the best sustainability practices that I can as a small business, but I definitely am not perfect! As environmentally friendly packaging supplies are more expensive than the alternative- as my business grows the more I'm able to do! :) Here are my current practices:
              • I avoid single-use plastics where at all possible! I do not individually contain my stickers, enamel pins, etc. in plastic packaging. Any plastic packaging you might come across is plastic that -I- receive the product in, and I leave it on so that it gets a 2nd use to protect the item on its way to you! (things like coin purses, buttons, etc.)
              • I also avoid adding extra things to the packing process for ~aesthetic~ reasons, that people will likely toss. Things like the little plastic or paper wormies/stars, twine, etc. I opt to not use. 
              • I do use glassine bags to put items in for transport, but I try to keep everything within a single one rather than using several for each order. Glassine has its own pros and cons, but I find it better than plastic bags and this is what I have to use for now!
              • I try to buy products within the US where it's possible, but many things are simply not possible to be made within the US at all. My sticker sheets, notebooks, notepads, prints, and patches all come from within the US!
              • I have different packaging methods depending on the items, but they are all eco-friendly to some extent! The envelopes are paper, rigid mailers and any boxes cardboard- so all recyclable and in some cases reusable. I also frequently use bubble mailers, and these are inherently harder to be eco friendly just due to what they are, but I source mine from Eco Enclose, meaning not only are they US made, but also 2 use and made of 50% recycled content.

              I have a different question!

              • If I haven't answered your question, please email me at woolblossoms@gmail.com, or feel free to DM me on any of my socials !!